I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. cant go, and more. I will be disputing this charge with my bank. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. I am going to be extremely upset if I cant go to the TOOL concert. Exit outOf the window immediately. Does my friend have to accept each ticket separately? Sent to voicemail every time, no calls back. They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. Up To 25% Off Your Bookings + 50% Off For Kids' Tickets. For an app that is so important to accessing your tickets, youd think it would have a seamless login procedure. I had to get on my phone. AXS Tickets: I have a ticket on AXS Mobile ID. It does not say find great events near you, buy 100% official tickets, sell your seats if you. 15 plus minutes I had a few performances to list so I went to do it. Slow to respond and when they do it has nothing to do with the issue expressed to them. In the meantime I contacted with them egain and they said that their "technical team" did not contact with them regarding my issue. AXS Mobile Delivery | Gas South District I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D My daughter ending up unable to transfer her tickets, so lost over $100. This is horrible, such a terrible app. So we made it easy to get in contact with the support team at AXS, developers of AXS Tickets. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. Also, it is not loading any events. On android, goto "Settings" click AXS Tickets app. Please advise as I need to access my tickets on my phone. I should have used the print at home option but this was the recommended option. How you have this market largely cornered is beyond me. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. Don't know why it won't work. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. And the pending charges. The end. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and Im watching my reservation timer dwindle one more time. The show is tonight with no way to access my account or update my password. USE TICKETS WITH THE APPNo paper required. Be safe from hackers and unwanted bills. 5. Worked last week when I checked. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I had no trouble signing in and viewing my tickets at that time. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. Sortir et rejoindre la voie. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Alex P. is a great addition to our team. Our 2022 Transparency Report has landed If you are a AXS Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AXS Tickets. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. So, please do yourself a favour and buy from the venue direct. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! Their customer service is atrocious, if you try and connect with support you will be in a line behind 99 people, because so many others are in the same boat. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. We dont need an app for everything. Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events. Tap for tickets to see the artists and teams you love. Since AXSTickets doesnt allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via AXSTickets s email share option. 1. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. The email response i got didnt answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Follow the AXS Tickets iOS app troubleshooting guide Here . AXSTickets is absolute garbage!!! - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. DON'T DO IT! I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. DO NOT USE AXS! So after waiting in line I had to go to another line for printed tickets. No contact number just an auto chat which is completely useless. ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. The email sharing the tickets never went through. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. EASILY SELL YOUR TICKETSPlans can change. Published by AXS on 2023-02-21. Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . I didnt have a problem with the transition until I downloaded AXS and attempted to login. Official Tickets and Your Source for Live Entertainment | AXS.com 2 x tickets available, good seats in section B2. We have over 1,000,000 users and companies will listen to us. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. Ive asked to speak to managers , and gotten IGNORED. https:// axs.com/uk/events/4699 71/anthony-joshua-vs-jermaine-franklin-tickets Check AXS.. they've all disappeared. THANK YOU! My email was missing a . Copyright 2023 Apple Inc. All rights reserved. I tried to get tickets for a t was in demand found a couple of good seats and tried to check out. Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. My tickets just disappear from my Axs events, Yesterday they - reddit I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! I would rather be told the truth than a lie, after reading other reviews I see its a big issue. Instead it shows AXS mobile ID and QR code for it. Then confirm "Reset Network Settings". Why does the email say 1 ticket? Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a brand new ticket from AXS. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. I figured this out all on my own no thanks to their support team. AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment. Some issues cannot be easily resolved through online tutorials or self help. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! I actually spent at least 4 days with chat waiting and timing out as cause it took 2 days to reach them weeks before the event to request orr tickets to eb present then 2 days before I still had not received the tickets so spent another 2 days tryiongt or each them. Their customer service is horrible. Now, tell me why this is happening. I finally had to send him a picture of my ID so they could look up the ticket to print for him. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. Why did the venue decide to use AXS Mobile ID? So do not buy from them unless you have a printer and are semi computer literate. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. For me it just says "Access To Website Blocked" which makes me extreamly worried can't acces my account, my tickets and my order confirmation email has "broken image file" icon under venue, calendar and tickets. AXS Help Center Buying Tickets Buying Tickets Buying Basics, Resale, Accessible Seats and more. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. Is it my iphone? AXS App FAQ | Crypto.com Arena Really?!!!. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. Select the issue you are having below and provide feedback to AXS Tickets. You need a connection to download your tickets to the app. Twice this week my family has tried to transfer tickets from one AXS account to another. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. On buying some items, every consumer can just put in a small quantity of money. AXS connects fans with the artists and teams they love. Tickets go on sale to the general public Friday, 3/10 at 10 am local time. I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. Press question mark to learn the rest of the keyboard shortcuts. And why did I pay such exorbitant surcharge fees for THIS experience? I did so and AXSTickets froze again. I was signed in, had my confirmation code and everything, but they didn't send me the ticket. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is my friend time buying through AXS for other people and Im not sure I would use them again. I can log in to the account on desktop, but not the app. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. It is now MARCH of 2022, my show is in 3 weeks and despite them saying my tickets were transfered, I cannot see them on the App and the website wont let me log in (I enter my email and password and it just says "CONTACT CUSTOMER SERVICES" I have been on hold with them for over an hour with no answer.

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