I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Hi Mandy, After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Closed now : See all hours. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Please emails us at resolution@lucyinthesky.email so that we can better assist you. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. So glad we were able to help! I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Finally, the Trust Mamma rating is four stars. Saved jobs I wish they were more transparent with the type of quality on their website. They have a great live chat setup and I like that they're always ready to help. Alternatively, you can attempt to place the order with a different card or try again later. A store credit is automatically applied to an account attached to the email used for an order. Thanks for your feedback. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. KYLA can provide quick and real-time responses to your SKY service concerns. Either you embrace "diaper astronaut love triangle" or you don't . We ordered a dress on 9/6. I am so disappointed and will NEVER ORDER AGAIN! Followed up shortly after the purchase to make sure everything was ok. 03337591728. Please reach out to us for the advanced credit prior to making a new order! Thanks for your feedback. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Return policy is awful and as slow. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I know it's still only Nov. 15 but I do not think this dress is coming. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Please make sure that the style is in original condition otherwise it may be sent back to you. If you are in between sizes, we would generally suggest to order a size up. -Kate. Glad that our Customer Service was able to help with your returns! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. -Kate. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Tip for consumers:Do not buy from this company. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! If it was possible to give negative stars I absolutely would. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. You must not misuse this Website. Yes! Hi Melissa, I greatly appreciate the customer support 24 hour 7 days a week chat box. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Tip for consumers:Pay attention to shipping times. This consists of doing coursework over 15 months. We're so sorry about the delayed style. It has been such a negative experience. I am doubtful now the dress will come in time (or ever) for my event. Absolutely terrible customer service. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Do the dresses come within two weeks and is it worth the money? Hi Jay, Please email us at resolution@lucyinthesky.email for further assistance. O2 do tend to change them occasionally if they become oversubscribed. Lucy in the sky is a great company from products to customer service I am always satisfied. Her real name is Carmen and she is secretive about her backstory. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Thanks for your feedback. . Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. It makes total sense why they only give you store credit, or else they'd be out of business! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We're so sorry to hear issues with your order. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I had a few concerns about my order and my online team member Danielle M. was very helpful. We have a range of ways to get in touch for new and existing customers. Very professional. Yet Lucy in the Sky refuses to give a refund. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. The customer service and chat support feature here is great and really easy to use. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The 24/7 chat is turned off and nobody bothered to respond to my email. Her mom (Gene's mother's sister) has moved to France. -Kate. We're so sorry to hear that your order was delayed. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Verification can help ensure real people write reviews about real companies. How often does the website restock? -Kate. | Read 5,941-5,960 Reviews out of 6,586 In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Get Sky Broadband - 08442 411 653. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I threw out all the clothing. Totally disappointed! Merry was very friendly, professional and helpful. -Kate. You can email us at resolution@lucyinthesky.email! You should check this page from time to time to ensure that you are happy with any changes. | Read 5,961-5,980 Reviews out of 6,594 Check out what 6,964 people have written so far, and share your own experience. Hi! We're so sorry to hear about the order. We do not save your payment method details on our website. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. You can email us at resolution@lucyinthesky.email! Customer service contacts and company information. This is the only time I ever have ordered something online when the seller would only give store credit. What a terrible return policy for a online store. Do not trust this shop to deliver. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Horrible return policy. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . We may also share information with companies assisting in fraud protection or investigation. . Review. I had an issue with my dress being see through and needed a replacement soon for an event. lucy in the sky. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. You can email us at resolution@lucyinthesky.email! Orders and upgrades. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. tablet. -Kate. Hi Hailey, Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. WHAT INFORMATION DO WE SHARE WITH OTHERS? They said I would be receiving updates and a tracking number. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Find out how we combat fake reviews. I've never encountered an online retailer like this. LUCY IN THE SKY IS OUR GO TO! If you placed an order without an account, you can use the same email to create an account to access your return label. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. We would suggest to double check your card details. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Not Available. We do try and post a disclaimer that this does happen with sequin styles. We're so glad you were able to utilize our 24/7 chat! I DO NOT RECOMMEND THIS COMPANY! If you please email us at resolution@lucyinthesky.email we can assist you with a return. | Read 5,961-5,980 Reviews out of 6,593 For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Completely different material than pictured. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. See Profile. 0800 840 0202. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Really horrible place. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. I regret buying anything from them. It is the size of a T-shirt. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Shop now at www.lucyinthesky.com. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Please let us know if we can help any further. You can also visit this article for more information on getting support! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Thanks for your feedback. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Do not purchase from Lucy in the Sky. -Kate. Both dresses arrived back to back and they looked nothing like it did online. Our small is generally the equivalent of a US Size 2. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Please email us at resolution@lucyinthesky.email. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Lily, This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're so sorry to hear about the order. Do you agree with Lucy in the Sky's 4-star rating? If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. We use dedicated people and clever technology to safeguard our platform. Now my daughter has no dress for homecoming and we are scrambling. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? there is a dress i like but it is all out of stock. I will absolutely be reordering a new size and be a returning customer! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Your card will be debited immediately upon authorization being received. CASANDRA M. was extremely helpful in seconds. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. You will receive your tracking number once your style/s have been shipped. Lucy In The Sky consumer reviews, complaints, customer service. The dress is also incredibly thin and doesn't have much structure. Lucky in the Sky has good web ratings overall. Hi Hailey, Thanks for your feedback. We do specifically outline the estimated delivery time on each individual product page once a size is selected. As soon as you place the order, it is processing on our end. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Depending at which stage your order is at, we may be able to adjust it accordingly. Not Available. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc.
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