Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. Hi, i'm looking for a bit of advise with an order problem with Currys. I do have a order number and the 5 deposit but no email. Hi mate, have you received an confirmation email yet? 10 Sep 2014 5:46PMLike 0. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Contact Us, He was categorical - if you have a PRE code, you will get a confirmation email. Check the processing time for your order in the order confirmation email to determine when it should be sent out. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. Were still in the dark and Currys now seem to be blaming the delay on an issue on Sonys end. Nothing more to do now but keep on waiting. Missing Currys Order. This all coming through customers talking amongst themselves not hard to release a statement with one answer is it? Contact Us So. Quote: I should update this thread. Your console is now reserved. Thanks lads, its been a pleasure. Consider joining r/PlayStation for a "lighter" more community focused subreddit. The timeframe for the remaining emails looks to be midday today so. I received the lens today from Currys online, same driver who brought a parcel from Amazn. Fingers crossed. Bit of an update for you all. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. Spoke to an agent on webchat today, and pinned him down when any vague language was used. Edit - Been talking to knowhow on Twitter today (Sunday). Still need help? We should be getting an email in about 6 days time asking to pay the difference hopefully! Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. Gotta wait til Monday now, I guess. No real answers. Please try again later. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. I payed with PayPal and received a confirmation email from PayPal, but didn't receive a confirmation email from Currys. Asked again about if they have enough preorders to meet the demand and if Im guaranteed a console with my PRE number and with the money that has now been taken out of my account. We wait. Just wish we werent getting told different things all the time, PRE code is good, no it isnt, 48hrs, COB today, Monday. The comments on their were sold out post have been really helpful. Ill see you all back here when were waiting for those payment emails, lol. You will then need to add that SKU (product) to your basket and enter your unique code in the 'Redeem an offer code' box at checkout. You'll also receive a shipping notification when the shipment(s) in your order is shipped. They said yes. Again. I ordered a Fridge-Freezer on Black Friday from their website, which was due to be delivered on the 5th Dec. There was a problem submitting your feedback. If your order is past the stated processing time, contact our Help team and we can confirm the ship date for your order or see why your order is delayed. Edit 3 - Confirmation emails started rolling out from around 9pm last night (Monday night). Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. 2023. Yh same, still no email here either. You won't be able to return store purchases online. Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. Edit 5 - Confirmation received at 18:16. I spoke to webchat about 15 minutes ago and they reiterated what we know about the emails being delayed. I can't complain, wish Currys had emailed . Threadless Hello As long as you have the Pre-Order reference you are guaranteed the product. It will look a little something like this: If you haven't received any email updates about your order, it is likely the emails were marked as spam. Powered by Help Scout. I hope you all get those coveted confirmation emails! Each time you order, you'll receive an order confirmation email as soon as your order is placed. Some email providers may mark our emails as spam or completely block them. Panic over lads! Your hub for everything related to PS5 including news, games and discussion. But I still havent received anything.. Just wondering if anyones heard anything, I still havent received any form of email from Currys, PRE number in the low 4000s. Youre in. While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order and we can confirm the order for you. Theyve said on Twitter that they expect the last of the confirmations to be sent out by end of play today. And if our digital assistant can't help, we'll connect you to someone who can. Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. Hopefully you should all get your confirmations soon! Thanks Mark. The Reddit home for PlayStation 5. Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. This is getting quite annoying tbh I just want to know if weve secured one or not. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 0370 111 6565 or go to the mobile section of our currys retail stores. Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday). But seriously, thank you all, youve made the wait much more bearable. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. Lots of people have had theirs but plenty, myself included, are still waiting. Note: Currys Retail store purchases must be returned in store. There is absolutely no issue about you not receiving the PS5 you pre-ordered so please do not listen to those who have said this. Press question mark to learn the rest of the keyboard shortcuts. Just want to ask, I personally havent received my email yet and I preordered 8 hours ago. Just got my email at 21:43,order confirmed and will email again 28 days before for full payment. I have good news! The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. I pre ordered it too but only received an email saying sorry for the confirmation email delay and that will be sent within 48 hours. I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. Check the processing time for your order in the order confirmation email to determine when it should be sent out. I still have my doubts but hopefully what they said is true. I do recommend keeping an eye on their Facebook page though. Well email you 28 days before launch and remind you to pay the outstanding balance. Available 24/7, our Webchat is always on hand to help with your tech or order issues.
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