Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Refunds. My email is not sending from my iMac (iCloud). 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Anyone else experiencing the same issues? This is going to need looking at by their email support team. Neither of these has solved my problem. Anyone else experienced this and got any suggestions on how to proceed? We appreciate you reaching out to us about Mail. 10-07-2019 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and After some trial and error I found that btinternet was objecting to my "signature" containing a link. Log in issues. I cannot send even the simplest of messages this morning. ask a new question. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. The other two people that are having the same problem are using Samsungs, but haven't said which model. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. iPad is working ok. Also, the web interface seems to be working just fine. I know it exists because I can pick it up on ios and via BT Webmail. Today all of our emails addresses would receive, but not send. 5) Set up an auto-responder message on your old email address. I can take the same message and copy it into gmail and send from there and it gets through with no problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. They must realise that they have a dreadful name. 2 days ago I suddenly stopped being able to send emails and get the message below. To start the conversation again, simply Just one other thing that might be relevant. 'I have always used the same email address,' says Dave, 79, from Cambridge. Thank you for your follow up. Announcements, Guides & Community Updates. on Your post does not go to BT. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. No disrespect intended as your advice is probably based on years of experience of BTs service! 19h32. The account I am using is Gmail (the google mail). Typical script! 14h56, on Sadly not the same as my experience. I consistently receive this warning: whenever I try. 19h37 Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 17h33. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on . Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Any suggestions please, User profile for user: We repeated the test and the same thing happened. Has anyone experienced this problem. 10-07-2019 Ive also tried not using advanced settings at all with exactly the same results as described above. This isn't just a small delay. We always endeavour to grade correctly and. I cannot find an obvious way of asking bt about this! Please check your email settings. 20h31, on I then asked them to login to BT webmail and send me another email and that one came through straight away. provided; every potential issue may involve several factors not detailed in the conversations We'll need to look into this and we'll get back to you next week. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. only. Surface mail is also available; please e-mail us for . on Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. It's reassuring not to be alone. 26-08-2021 6h00. Surely other services would similarly suffer. Why? It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). By 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. After 3 years, then-current everyday prices for all services apply. Its probably not directly relevant to your problem, but who knows with Apple!! Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 6h21. If you're having problems, try logging in to webmail. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! The problem usually resolves its self in a day or two. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. BT are blocking the complete domain which the sender is sending from. 2 users liked/thanked this post: 13-07-2019 Oops. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 25-08-2021 11h40. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter I have tried sending individual messages and simple test messages but nothing works. Although port 587 will usually work, port 465 is the recommended port. Thank you anyway. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. - edited 23-04-2021 Re: Emails from btinternet.com addresses not received. We understand that you are experiencing issues sending emails. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Problems with email. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. It is they that should investigate why other email providers don't have this problem. for DISH Protect Silver unless you call to cancel. BT Email - best practices for postmasters and senders of email | BT Help, on This amount includes applicable customs duties, taxes, brokerage and other fees. I can send test messages to my iCloud e-mail but not other addresses. Do other emails they send get to where they need to go? Thanks for the examples that have been provided so far. Last Thursday, I stopped receiving email from my @btinternet.com account. 20h33 But again got error messages which I now cant remember. As soon as I removed that link all was well again. Having the same problem myself today - unable to send emails from my @btinternet.com account. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 14h17, on We do not allow any commercial relationship to affect our editorial independence. Go back to: Email help. I consistently receive this warning:whenever I try. What can we help with? 14-07-2019 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 23-04-2021 19-12-2022 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Those who wish to hold on to their email account just have to log in from time to time to keep it active. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Might that apply in your case too? What do I have to change to make my emails send? (The fix did not work until I had quit Mail and relaunched it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have you had the chance to try the steps in the article below? Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I also feel slightly better I am not alone. A workaround would be to use another SMTP - for example gmail if you have a google account. Email: timforrester@btinternet.com. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 23-04-2021 by Thank you, JW. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. P.S. 11-07-2019 A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Not receiving @btinternet email. That is because he has a Virgin Media email address, which would be deleted if he switched away. For additional information, see the Global Shipping Program. I have the exact same problem. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 14h08. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. By posting your comment you agree to the house rules, The comments below have not been moderated, By 14-07-2019 BT allows former customers to access a basic form of their email account for free. 18h40. Go back to . We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Sending or receiving email. on Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. What can be done to fix this problem please? That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. This morning I clicked on the email icon on my phone and was again asked to login. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. on It's not just that there has been a delay. This sounds fiddly, but isn't necessarily. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 25-08-2021 23-04-2021 In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 26-08-2021 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. However, give yourself enough time to smoothly switch over and you may find it is worth your while. on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Why cant my email address have BT.com in the display name? Using webmail? If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 23-04-2021 That sounds like something has been stuck in a queue somewhere. 11h33 Delays in Emails being delivered can arise from a multitude of reasons. 15h27, on I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. One of the mails having been sent as long ago as April 4th. 'All of my contacts have it. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 11h05. This is a BT residential customer to customer forum. 15h22, on 26-08-2021 It takes a while to get a reply from the Postmaster but they will respond. on What does this mean? If you click on them we may earn a small commission. You can send and receive messages, but not actively manage the account.
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