Your barcode to access tickets is generated upon your renewal. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Can I request a refund if I accidentally selected the Refundable tickets option? Please wait a few seconds for it to load. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Tap the trash can at the top right of the event pass to shred the event pass. Proof of purchase may be required for any refund or exchange. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. General Terms and Conditions Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am I am traveling the country and have a New Zealand address but my billing address is overseas. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Print this PDF as this will be your access to the event. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Where do I redeem my Ticketek Gift Voucher? What if a show is cancelled or postponed? In most cases, a GA ticket is a standing floor ticket. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. What can I redeem my Ticketek Gift Voucher for? Ticketek may not replace tickets where seating is unallocated (general admission tickets). If an event is cancelled or postponed you will need to contact Ticketek for a refund. How do I subscribe to receive My Ticketek emails and/or SMS? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. No, there will not be a priority system in place for AFL Members dining in 2023. Once you have logged in, update your information. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. 3 0 obj One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. No. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. There was a problem with the email server that the message was sent to. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Why is there a time limit when I buy tickets? Juniors aged 7-14 years are entitled to purchase a junior ticket. How do I add my mobile tickets to my Ticket Wallet? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. No, for the first release, the app will only be an iPhone app. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. % Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Accept the Ts&Cs and "Submit" 9. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. No. How do I add my mobile tickets to the Ticket Wallet? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Can I request a partial refund on my purchase if I have selected Refundable tickets? Request details from Ticketek when booking your ticket. Please ask your friend to check their junk mail. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. My address has changed. Don't worry! Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. You will need to provide some form of ID so that the staff can access your Ticketek account details. 1 0 obj Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. My AFL Membership card has not yet arrived, what should I do? To purchase more than one set of tickets to multiple events, click on the. The email account that the message has been sent to is full. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. We will be in contact with you within two business days of receipt of this information. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? They will be assigned the seats nearest the original purchaser. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. However, some events will have unreserved seating where it is first in, best seats. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If there is no connectivity at the venue, can Passbook tickets still be accessed? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please comply with any stated ticket limit for this event. Promoters sometimes request that a number of tickets be held for promotional purposes. Why can my friends (invitees) only purchase the held tickets one at a time? If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). All rights reserved. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Please be aware your membership number will never change throughout your years of membership. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. The mobile number provided will be sent your mobile ticket/s 8. iPad, tablet PC, laptop) to gain entry to an event? There are many ways you can redeem your Ticketek Gift Voucher. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. General www.accc.gov.au. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. When you book online you cannot choose the location of your seat. The email may have been filtered by a spam filter. Are Refundable tickets offered on Gift Voucher sales? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Invitee A starts purchasing two seats from hold. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek acts as agent for the Seller in the sale of all tickets. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. What are the terms of General Admission (GA)? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Ticketek recommends that you select Registered Mail for these events where available. Concession and junior barcodes will show up as such. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! You might find the following websites helpful if you want more information about ticket scalping: Venue/City Box Office - collect tickets when you arrive in New Zealand. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf The Payment Form will display detailed information on your ticket purchase. Don't forget to bring your ezyTicket to the event. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. 2 0 obj The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Can held seats be purchased through any other channels? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? How will I know when my content is personalised? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The email account that the message has been sent to is closed. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. How can I get Ticketek to sell tickets to my event? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Methods of collection and/or delivery will be available when choosing your collection/delivery details. What will happen if the barcode is sent to a non-smartphone? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Version 5.22 B82 R0 You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. How do I save my credit or debit card details? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. No, refundable tickets can only be selected during the original purchase. If you would like your event to be one of these, we would love to hear from you. Can I use a device larger than a mobile phone (e.g. Can I purchase tickets through the mobile site? You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. chevron_left. What qualifies as a concession ticket? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. To do this, please check the 'keep me signed in' box when you log in. If your location is not recognised, National content will be displayed. Requesting a password reset during the on-sale will use your time limit. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. No, you can continue to use your mobile ticket. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. The example above is for an adult barcode. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. 4. Why does the app ask to use your current location the first time it's opened? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Gift Vouchers can be purchased for specific events when available. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Once tickets are added to Passbook, simply open the Apple Passbook app. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. The Ticketek app was also reportedly glitching, stopping people from . You can purchase and reserve tickets in any combination up to the ticket limit for the event. Check you can log in and have your passwords ready. Invitee B starts purchasing two seats from hold. For more detailed instructions on reserving a seat, please see our help page here. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Sign In Join today Please note: AFL House is currently closed to the public. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Held seats are sold on a first-in basis. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Check your billing and account details. Ticketek Terms and Conditions of Sale. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. You are required to present your credit/debit card and photo I.D. How long are Ticketek Gift Vouchers valid for? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. These tickets are released when not required by the promoter and generally given to us to sell to the public. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. What are the different types of Ticketek Gift Vouchers? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. In most cases, tickets must be returned to the place where they were purchased. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. At this time Ticketek NZ cannot post tickets overseas. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. What happens if my phone is out of battery or my network coverage is low when I get to the venue? How do I gain entry to the venue using Passbook? The user will not be able to view the ticket. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? If this does not answer your queries, our friendly team will be happy to assist. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If magnified, the display may be blurry. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Please try again, or try reducing the number of tickets you have selected. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. <> This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. If your session time expires, you will receive a notification and will be required to access the site again. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Yes, it will. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. What does Ticketek do to prevent scalping? You are responsible for knowing the contact details of all attendees in your group. Invitee B purchases the two seats they were assigned at step (b). Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. My Ticketek; Gift Vouchers; Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes.
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