The transaction, subject to customary closing conditions, is expected to close in mid-2016. Stubhub serves customers worldwide. We use cookies to make wikiHow great. In this regard I was right; but major unforeseen risks would also unfold on my journey. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. StubHub will send you an email with instructions on how to claim your refund or credit. The corporate office phone number is 415-222-8400. To subscribe, click on the button below and copy the URL into an RSS reader. Personally, though, I found it disappointing. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Events Parking. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Choose Possibility: Take Risks and Thrive (Even When You Fail). The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Jeff Zwelling TBD. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. In March, the entertainment industry crashed. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. AtStubHub, our mission is simple: help fans find fun. Enjoying This Built In Excerpt? We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Buy Sukhinders Book! If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Being OK With Spectacular Failure. Joel Santirso Senior Product Manager. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. wikiHow is where trusted research and expert knowledge come together. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Ticketbis makes it easy for users to attend events all over the world. This article has been viewed 52,013 times. Our RSS feed includes all eBay news articles published on this website. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. form" and let us know how we can help you. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. At StubHub, our mission is simple: help fans find fun. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Stubhub serves customers worldwide. 199 Fremont Street, Floor 4. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Open our virtual assistant, click on "Contact Our RSS feed includes all eBay news articles published on this website. This article was co-authored by wikiHow staff writer. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Will His AI Plans Be Any Different? WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Copyright 2021 by Sukhinder Singh Cassidy. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. We'll do our best to get back to you in the next 24 hours. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Founded in 2,000 and with presence in over 40 StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). The more I learned about StubHub, the more excited I became. Luckily, weve compiled (and tested!) Then came the coconut, an event none of us could have predicted. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Stubhub, Inc. operates as an entertainment ticket agency. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Give us a call if you need help with something urgent. The Company offers tickets for live sports, music, and theatre events. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. It StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. WebHow To Contact StubHub Corporate Office Headquarters. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. the exact pickup location and times. We'll do our best to get back to you in the next 24 WebStubhub, Inc. operates as an entertainment ticket agency. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Within nine months of my arrival at StubHub, thats exactly what happened. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. StubHub is an eBay company (EBAY). WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Evaluating all of these factors, I agreed to join the company. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? HEADQUARTERS. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Founder oftheBoardlist, Former President ofStubHub at. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. I live in Singapore where the StubHub app is not avail. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. If a crisis like this had hit us earlier, wed have been in better shape to weather it. The Company offers tickets for live sports, music, and theatre events. This article was co-authored by wikiHow staff writer, Eric McClure. She has a successful track record scaling and growing businesses internationally. Check your order confirmation email for To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Personally, though, I found it disappointing. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Eric Baker Founder. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Built In is the online community for startups and tech companies. Arnaud Collin Global Head of Marketing. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. customersupportuk@stubhub.co.uk. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Singh Cassidy will be based in StubHubs San Francisco headquarters. Picking up your tickets at one of our Last Minute Service Centres? Alternatively, I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebStubHub's Field Operations. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Find startup jobs, tech news and events. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. 2697 Lakeville Rd. Restrictions apply. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Fax Number: 1 WebOUR PARTNERS. If you buy through links on our site, we may earn a commission. StubHub is the largest ticket marketplace in the world and enables fans to StubHub will refund your money if an event is cancelled or moved. 1412 Broadway, New York, 10018, USA. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. 3 if you sold tickets already and have an issue.
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