https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Have a fantastic holiday. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Staysure complaints & reviews | A Spokesman Said Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm (But perhaps that was because I wanted to spend money!). Have a fantastic holiday. You can be certain that youre talking to the right person at the right time. If you need more help, please visit our FAQ Help Centre. The training team show intense favouratism. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure is a good place to work, the training is good. Will look around for my next policy. .wsite-button-inner {} We also ensure all reviews are published without moderation. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Greatest accomplishments. The initial purchase was fine. Fantastic service with a lovely consultant. Staysure Complaints Email & Phone | Resolver UK policy. .wsite-button-inner {text-transform: none !important;} You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. - Calling from within the UK: 0333 014 4512 Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Send your complaints and reviews - and we'll publish the best, and worst! #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Do you agree with Staysure Travel Insurance's 4-star rating? In the 4 years I was there I hit some sort of bonus each month. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If youd prefer to speak to a member of the team on, please call us on: process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. No administration fee is changed while making changes through My Staysure. Also I was told inaccurate information about my first request. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Isla Graciosa, 1 TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Companies can ask for reviews via automatic invitations. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); } Its quick, easy and totally free. Friendly team with lot of knowledge. Pros & Cons are excerpts from user reviews. Very friendly, nice people to deal with. - Monday - Friday: 8.30am - 8pm Warm regards,Vicki. Dear Eric,Thank you for your 5 star review. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Saturday: 9am 5:30pm Staysure Customer Service Interview Questions | Glassdoor Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Staysure. Seemed silly, but so be it, or so i thought. The team leaders judged me not being in without any understanding. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Simple! They were rude, there was no consideration, no bereavement line. - Saturday: 9am - 5:30pm Have a fantastic holiday. It left me feeling nervous whether Ive done enough to declare everything. The People Team. Warm regards,Siobhan. your insurance policy. a:link, .wsite-image div, .wsite-caption {font-size:18px !important;} font-family: "Montserrat" !important; a:visited, .wsite-product .wsite-product-price a {} .wsite-footer blockquote {} Have a fantastic holiday. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. I applied online. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Just raise a case and leave feedback after. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Verify your email to use filters. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Absolute despicable bunch of cowboys. The calls are non stop , its very busy and mentally exhausting . Dear David Clark,Thank you for your 5 star review. I should have asked for the policy to be posted to me. Staysure is a trading name of TICORP Limited. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. . Outright being lied to didnt help either. Staysure take all feedback relating to our products and services seriously. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. #wsite-title {font-size:36px !important;} Also, for some of our insurers we may receive a profit share payment if they How do I access my My Staysure account? - Staysure Support If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Staysure 7 Nov 2022 - Remote Customer Service Representative . Have a fantastic holiday. Theres no jargon in our rights guides. Anyone can write a Trustpilot review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Then there was pressure to involve fiends to purchase Staysure insurance. .wsite-menu a {font-size:14px !important;} She had to cancel her holiday to undergo treatment and submitted a claim. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Despicable service from dishonourable people. Friday 30 December: 8:30am 8pm, Within the USA and Canada: I had to pay for the repatriation and all additional costs there and then myself, this was thousands. So you can be confident that youve got the right cover, thats tailored just for you. The calls are non stop , its very busy and mentally exhausting . We use dedicated people and clever technology to safeguard our platform. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv I contacted you twice. com_currentSite = "952359298347476581"; office: Av. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Dont use this company. When is a time you've been in a difficult situation and how did you solve it? Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent }); I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Warm regards,Ross, I have had holiday insurance with you for a couple of years. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. We are remunerated by commission for the arrangement, service and renewal of right: 0 !important; your insurance policy. _W.storeName = null; longer working hour, monotony work, short holidays. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. The call centre dont have enough medical knowledge to assist. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. My dad died whilst abroad, he was insured with stay sure. Dear Denis Kumm,Thank you for your 5 star review. But your website/automation are pretty poor, so only 3 stars. Find out how we combat fake reviews. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. There was a slight downside of having to wait for about 10 minutes. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Existing Travel Insurance - Staysure Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Your agent was fine, but your system baffles me. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Offer comprehensive training to fullfill the role. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. USED to be a great place to work. Have a fantastic holiday. They are not authored by Glassdoor. Have a fantastic holiday. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. They were no help at all. | Read 207,881-207,900 Reviews out of 208,075 Britannia House, We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Av. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Was this review helpful? Team leader will tell you they will call customer back 3 working days later. The operative on the phone was superb and I thank her for guiding me so expertly through the process. There are also plenty of opportunities to develop into other area and for promotion. if(document.createEvent && document.addEventListener) { var ASSETS_BASE = '//cdn2.editmysite.com/'; Thank you. Didnt have to wait very long to be answered. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. It goes against our guidelines to offer incentives for reviews. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} text-decoration: none !important; In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. .blog-header h2 a {} .wsite-phone {} If you need to cancel your policy please click here. .wslide-caption-text {} Customer Service Representative interview process at Staysure. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. #wsite-content h2.wsite-product-title {} Wednesday 28 December: 8:30am 8pm I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. initPublishedFlyoutMenus( Staysure Customer Service Team - Staysure No support from customer service managers. Staysure Job security & advancement reviews - Indeed Monday 26 December: Closed Have a fantastic holiday. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. display: block !important; I tried three times and received a message that there was something wrong but no explanation on what the problem was. You never know if the training team/management are telling you the truth or lying to you. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Used chat and phone. Do you agree with Staysure Travel Insurance's 4-star rating? The advisor was very helpful and explained the various options available. Verification can help ensure real people write reviews about real companies. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Was put on a call back BUT this never happened. _W.storeEuPrivacyPolicyUrl = ""; You will receive a written acknowledgement within 5 days of raising your complaint. It's quick, easy and totally free. The process was quick and easy and Lisa was very pleasant to deal with. These can take up to 7 working days to get to you. Contact Staysure customer service Resolver can help you send your complaints to Staysure. n 71 Edifcio D 2 Dt, Queluz de Baixo HR Director. Not happy. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Worst company I have worked for and hope people take this review in and understand you will be another number. achieve performance targets across their product portfolio. . Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. function initFlyouts(){ Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Anonymous Employee in Northampton, England, I applied online. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. We use dedicated people and clever technology to safeguard our platform. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Date of experience: March 13, 2016 2 Staysure Customer Service interview questions and 2 interview reviews. Thanks for your feedback. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Resolver can help you send your complaints to Staysure. A company who has to bang on about diversity isnt a diverse company. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. .wsite-menu-default a {font-size:16px !important;} The HR Team. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Customer Services Manager, We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. My mum had a fall abroad and broke her neck. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. 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PDF dxcdkie9wax5t.cloudfront.net My mother was diagnosed with terminal cancer after taking a policy out. Thank you for your feedback and sorry to read your comments. Anyone can write a Trustpilot review. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. var STYLE_PREFIX = 'wsite'; a, Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Companies can ask for reviews via automatic invitations. document.dispatchEvent(initEvt);
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