Upon first taking the call, the patient was name calling and yelling. ", "From a young age, I was raised around a farm and animals are a huge part of my life. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. INTERVIEW KAISER Flashcards | Quizlet I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. leader vs. follower). I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. ", "Outside of my career, my priorities in life are my family and being outdoors. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. It sounds like you have a very full personal life, with a fantastic work/life balance. Interview Questions Give an example of an improvement project you led Also, avoid telling the interviewer that you get along with everyone all the time. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. We will re-assess in December, but it seems to be working very well. I consider myself to be a strong relationship builder and take pride in my people skills. There was not a formal method of teaching IR PAs. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I understand that it's part of the job. I can see how it would be stressful when you care for your patients' success so much! "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I am a competitive individual and enjoy keeping fit. ", "I am happy to hear that Kaiser Permanente values long-term relationships. While there was no injury, I was required to report the fall to our safety team and I did so immediately. What questions did they ask during your interview at Kaiser Permanente Your answer should include your ability to be patient, kind, and confirming to best answer this question. Human beings all grow up in different manners and under different philosophies. Discuss the ways that you would build strong and healthy relationships if hired. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. This is a great start! Would it ensure efficient workflows or more timely responses to other departments? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Behavioral 3. I had 2 interviews with kaiser received and offer within a week. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Submit as soon as possible so that you will have more time to gather the required supplemental documents. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Borja estimates that. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Nice work! Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. These experiences have really opened my eyes to working with people from backgrounds different than myself. This question is a little tricky because it's unclear. I even talk about what they are going through. ", "Once I was filling a prescription for 90 days 90 tablets. Our interview questions and answers do not represent any organization, school, or company on our site. "I dislike working in a negative, low morale environment that is plagued with office politics. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. By seeing and understanding the history, I can help guide a plan moving forward for the team. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Strong communication skills are required to be an active leader. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. ", "I am happy with what I do as a pharmacy tech. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Kaiser Permanente Interview Questions (2023) | Glassdoor ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. ", "No problem. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Click the card to flip . "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. ", "You are searching for someone with 5 years' experience and I have two. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! If you have a criminal record, you must disclose this. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. But her prescription was on troubleshoot, and no one order it. ", "My position at Kaiser is a Radiology Physician Assistant. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Most Asked Kaiser Permanente Interview Questions and Answers "I am usually the 'ideas person' in team projects. Learn more here. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Browse questions (57) Ask a question. 3.2 (5 reviews) Term. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I greatly value diversity. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Then I organized and effectively communicated this information with my attending. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Explore. Ben Richardson, a principal in McKinsey's London office, conducted the . Good example! "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I had to submit my previous procedural logs and take a test. It sounds as though you do everything possible to ensure your patients are set up for success. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Kaiser Permanente Interview Questions & Answers | Indeed.com In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. "My customer service skills with my patients are definitely one of my strengths. We had in services to help us prepare. I have enrolled myself in an evening/weekend workshop for the next six weeks. My approach is to tune out the negativity and try to figure out why the personality is difficult. At Kaiser Permanente, integrity is held in the highest regard. Talk about your qualifications and skills that will help you to do this job well. ", "This is a great question. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Do you consider yourself a compassionate person? Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Are there shared values that you could also mention? In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? "A bit about me - I love to travel, read, and conduct research. In a positive tone, discuss how you made the situation work! With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. I make sure to practice empathy. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. If they want help, Ill help any way I can. This is a personal and caring approach. "I handle stress very well, and when you call my references, they will attest to this fact. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Questions and Answers about Kaiser Permanente Interviews In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I also check what's low and order specialty if it's a fast mover. I am looking forward to getting into the routine of a career again. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Definition. One is ABC, and the other is XYZ. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I also dislike when the morale of the lab is low. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. ", "I dislike when there's work politics. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. 3. I greatly value the information shared between fellow professionals in our field. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I am eager to get a great start on my career. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. How to Answer: Why Do You Want to Work Here? "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Search Jobs - Kaiser Permanente Careers - Oracle I know what I want to be done and how I want it done, so it's often easier to do it myself. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Early in my career, I probably worried too much about the fear of failure with my patients. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Kaiser Permanente Customer Service Specialist Interview Questions ", "I'm a bit of a nerd. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. What is the hiring process for remote jobs at Kaiser Permanente? Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. ", "As a certified pharmacy tech, I have to continue learning. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position.

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