You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Tried it all, from custom : support profile to standard user, even admin. hey,yes it was, i figured out after you replied. Review the steps to create the 'Cloud Technical Team Support Process'. Tnx, hmmmm What you have sounds correct. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. It has to be so simple. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I fixed it, it was a really stupid mistake. Are you sure it is about that? Also, my email-to-case and email on demand are checked. Grief! Thanks a lot. Review the steps to rename the console to 'Cloud Support Service Console'. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure Milestones are configured properly for High Priority Cases. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. You also get personal insight into the life of a Trailhead Baby! The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Did it help? Sounds like you need, The instructions mention that agents should be able to decline requests. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Challenge 5 error : We can't find a field called 'Question Long Text Area'. I'm STILL hacking away at this error message. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Theyre such a useful way to remember what needs to be done before you start. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I have named and renamed it (Over and over and over). You should be prepared for a heavily scenario . Ensure you group report results correctly. Ensure the Macro sends an email to the customer. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. What other fields do you need to add? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Hi I am stuck in challenge 6. This is where you start building out the ability to manage support levels. Even clicked edit and save for the profile after changing console settings. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. That proved to be incorrect. (The badge is all click, no code.) Goodness! Right now he' taking a nap.so I'm off to edit some reports! Coild you please help me out? I don't know what else to try. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. 3 new items on utility bar. Has any code been used with your org? If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. *must be completed in lightning experience*1. I ran into the same issue. I am having trouble with step 4. Why the change of heart? I got the stages added - its the 'and assign' that's hanging me up. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Thank you! Sales at Lychee shadow Good to hear!!! Think carefully about the language it talks about pushing cases UP and pushing cases TO. Excellent article and with lots of information. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. When I made mistakes, I simply reverted to the last saved version. I am right now @ step 6. hope to finish the superbadge now soon.!!! @adityavarma chekuri try to name the support process only "Cloud Technical Team". Hi All,I am currently stuck at challenge 4. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Still stuck? I think it must have taken some time to register that I updated the values or something?!?!? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure you set up the routing for Basic Cases properly." I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Prework and Notes. We recommend using a new Developer Edition (DE) to check this challenge. And it's a little trickybut you can find out if you google it:). You write beautiful things. Ensure the Customer Contact can be tracked on Cases. Still not sure what Im talking about? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ask Question Asked 2 years, 8 months ago. Youll need to enable this whole feature before you start I wont give away what its called! This is my current version name. I'm not sure I would have figured that out if I didn't stumble across this forum. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Does somebody have a thought? Thank you SO MUCH. Below are tips and gotchas for each report / dashboard. Nice and informative blog! A support process is similar - different stages apply to each process. Thanks. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Could you share some details of what you have? hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Ask Question Asked 2 years, 8 months ago. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Are you using a Dev org or a playground generate from Trailhead? Modified 2 years, 1 month ago. If you need more help, leave a comment! Please guide me on this.Thanks. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. MVNO Providers3. I have created also both categories. Something that helped was saving the report frequently. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Case organizers think about the language. nay help is much appreciated. Found my mistake (apart from taking it too literally). Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Are you sure you want "email to case"? Please post some details of what you have. Any ideas that can help me? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I've been stuck on this error message for two days! You have to make the article "Linking SP-100 to SP-200" visible to everyone. error, has anyone found any way around this? That is frustrating! Rated Accounts by State The record count for state and account rating are automatically added. Don't be worried if you are updating several page layouts plus the console app. Telecom Billing System2. Issue was with the Lightning Page Layout. Was this badge FUN or what?! This is so annoying. Still stuck? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Trailhead Baby any idea? Tags "I named the process :"Cloud Technical Team" !Not sure what is going on .. Review the steps to rename the console to 'Cloud Support Service Console'. I am getting this below error. Checkboxes: Missing 3 that should be checked. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Even after setting up support proc and presence status. My brother has started to play with me! Its upsurd. The simple things Hey, i'm on challenge 3 and almost done. Could you share what you have for your dashboard/report/etc and I'll take a look! If the action is missing from the page layout, it will not show up as an option in the feed. When I made mistakes, I simply reverted to the last saved version. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. It's a picklist. Did you check the values? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Ive always thought this was pretty cool. My brother has started to play with me! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I have both Email to Case and On Demand Service enabled on the Email to Case page. I also ran into this after copy pasting the API Name out of the error message. on 6th challenge. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". R&D, A project with Daddy: My favorite daily process! Tweak service Console. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Trailhead Baby, THANK YOU SO MUCH!. You will need it. I've been in this challenge for hours now. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Various trademarks held by their respective owners. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? After editing the service console, you might have to edit the new profiles. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Start in setup. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. ", There are two options for email to case. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure Agents have access to Knowledge when viewing a Case." We can't find the 'Customer Case Team' role. i could pass the challenge, so great to have some experts available like you! I have sent screen shot of my report to rebecca@capstorm.com . Thanks in advance. I also got this error. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Open a Case in the service console.2. "Please help to resolve this. If yes, this was created in the wrong place. These have different SLA milestones an agent has to hit its the same in this section.
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