6 meandering pools and an immaculate white sand beach. For more on the Excellence Playa Mujeres, check out our review here. Brands such as Grey Goose, Johnny Walker Black are available. A traditional French-style eatery serves up some really well-done dishes. A. The service, the food, and the activities/room were all more than we could have ever hoped for. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area 11/10 rating. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. The Mahi Mahi Skewer on the lunch menu was top class. The resort has everything you could imagine for a relaxing getaway. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. Spice was the best meal we had there. There is a second floor with a private deck and plunge pool. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Package deal Contact accommodation for availability. Overview. The Hibachi (Spice) - WOW! You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Food was great. What are some of the property amenities at Excellence Riviera Cancun? We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). Masks are required on flights and airport. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its a really strong drink offering. We did not do the Preferred Club this time, but have. They made our stay so much more special. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. It has been a pleasure having you with us and we look forward to seeing you back soon. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. These are just some of the people that make the ERC so special for. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Just have the paper results ready at flight check-in at the airport. The food and the atmosphere at Flavour Market were very good. Taxis in hotel zone are safe Bottles of spirits are also included in your room. It is just a slight reduction that you wouldn't notice if you haven't been there before. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi Which room amenities are available at Excellence Riviera Cancun? These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. Juan at the martini bar is the best bartender. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. A couple of the restaurants are adult only as well. I would recommend getting more comfortable/soft sheets. Something new, they now take your picture at check-in, probably for security reasons. The Margaritas were definitely the highlight of this restaurant. The front desk already had our test scheduled based on our departure time when we checked in. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. Usually there are more floats out of the water than in the water. They are friendly and helpful at all times. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. The entire staff at the resort wore masks the entire time. 1 (888) 307-2623. They absolutely did their best to clean it each and everyday. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. . We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. The resort was impeccably clean. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Other amenities offered include a business center, laundry services, and airport transfers. If youre not too fussed about the price of the treatments. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. He got people to join activities they wouldnt have. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. Repeat already booked! I would certainly recommend this resort. All the house wine is the same at every bar and restaurant and it's really bad. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Would recommend to everyone. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. So impressed by everything about it! Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. The staff speaks multiple languages, including English and Spanish. The food was where the disappointment came. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. I had great fun with Gustavo, Paula and Brenda - the entertainers. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. The bar service on the beach was on point and our drinks never reached the bottoms. I would recommend you go there, much better value. This wine tastes bad. Also, the tequila options are a joke. Basmati (Indian), also well done. He made it so fun! This is the version of our website addressed to speakers of English in the United States. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Does Excellence Riviera Cancun offer any business services? The poolside food options are pizza and cheeseburgers. What food & drink options are available at Excellence Riviera Cancun? We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. All of the team members go above and beyond for service. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. It has been a pleasure hosting you and we look forward to seeing you back soon. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. setting in the Riviera Maya, set along Mexico's Caribbean coast. I never waited more than a moment for one of them to serve me. A. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) The local town of Puerto Morelos is right next to the resort and definitely worth a visit. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Can't complain about eating next to the ocean with chips and guac. It is a very positive change when you see how much trash ends up in the ocean. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. This is the place to be if there is any game or sporting event. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Excellence Riviera Cancun. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. With the Excellence club, you definitely do get a little more privacy. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Please be aware there is an extra cost for this service. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The commute from the resort to the airport also took over an hour due to traffic. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Excellence Riviera Cancun is an adults only resort (18 years and over). However, guests are not required to wear a mask anywhere, but there is space available everywhere. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The staff at ERC are nothing short of amazing. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. There are a few drawbacks to this beach. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. If you go to dinner earlier, the wait will be short or nonexistent. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. This island was the first landing spot of Christopher Columbus in 1492. Please, receive our warmest regards from The Excellence Collection. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. The Good. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There is a lot to be seen in this area of the world. I would highly recommend this resort to anyone! It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. We appreciate all of your hard work in ensuring our vacation was top notch. They were waiting with a very comfortable luxury SUV for us outside the airport. Tripadvisor performs checks on reviews. Secrets resorts All your questions answered! So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Cancun. There are so many wonderful choices for any food or drink. Please, receive our warmest regards from The Excellence Collection. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Which popular attractions are close to Excellence Riviera Cancun? Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Only two of the pools are heated and these are only heated in the Winter. Six meandering pools wind through their grounds. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. You are surrounded by breath taking views, lush gardens, amazing architecture. We really appreciate your detailed feedback. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Our driver wore a mask and we did too in the enclosed space. The level of service and attention to detail was unparalleled. Because the ocean was not appealing, the pool areas were packed. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Bike ride is a great escape from this great escape. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. One of the daily activities that are on offer is a guided bike tour of the local area. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The housekeeping team was super-efficient. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. Always an amazing time - friendly and helpful staff, great location and food. However, the food is below average. SELLING PRICE: $1,500 USD. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. He leads the daytime activities. Actually I can't decide on where I want to stay or should stay? Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Gonzalo literally made every activity fun. Stocked Mini-bar with all of the goodies you could ever need. The swim up suites are perfect. No sign of any Mexican Food like you would expect to be available? I thought that would annoy me, but it was not an issue at all. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats.

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