She is smart quick efficient and has a good eye! I have spoken to numerous managers, concierge managers and etc and so far nothing. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. The delivery was on time and the associates were extremely professional. She took us to the second floor and when I got off the elevator I saw it immediately. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. The back cushions are not sewing straight. I had to post a review for Arhaus in University Towne Center, La Jolla. Worked with the design team to match new items from our previous purchases with another Arhaus store. A 10% restocking fee will be applied. Great furniture and sales people. After finalizing the design the order went in. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. To be added to our postal or email mailing list, sign up here. You can make them your self quicker and for half the price. Thank you, Arhaus, and the great sales, delivery and customer services teams. Design materials that enhance the Arhaus brand and the overall . Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. The customer service is reprehensible. We'll be returning here for many years to come. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. We discovered the Tahoe, which is even better. Please see our Measuring for Furniture Delivery guidelines. Everyone there is incredibly helpful and great to work with too. I requested new back cushion, fabric only, and was told No. The customer service of the entire company is appalling. Please see our Measuring for Furniture Delivery guidelines. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I'm being passed from employee to employee who have no idea what's going on. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. And non of the back rests held shape they sagging and about 1/2 full now. Debra Cleare helped us with bedroom furniture, accessories and tables. We will recommend and shop at Arhaus in the future! Long wait . We purchased furniture for our living room and dining room. How do I calculate the delivery fee to my area? We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. | Consumer Comment All Reviews Positive Reviews Constructive Reviews What can this brand most improve? The furniture is beautiful, current and they have unique things . I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Spent $13,000 on a custom leather sectional. Can I request delivery on a Saturday or Sunday? The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Beautiful furniture at shocking prices. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. I called Arhaus a week and a half later. We spent close to $75k at this store and purchased their warranty on the furniture. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. I mailed. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The furniture is decent at best but totally not worth it with such poor service. They have a huge selection of their furniture and are more than willing to help you every step of the way. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. All appeared sturdy and well constructed compared to other places I had visited. Top flight experience over here. I went in today and found a floor sample chandelier. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Usually almost impossible to find a sales person. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. The delivery men were gracious and the communications were thorough. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. I was informed that the benches are ready but the table will likely be delayed until May!! Very punctual and efficient. Not my favorite to say the least. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. More info. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. This is not something that I would have expected from a $3000 dining table. Save money, frustration, and blatant disrespect. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We had wonderful service and design consultation thanks to Rebecca Scott. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. This was to be a birthday gift and I have this junk. I have contacted customer support to get a refund for the other half of my returned order. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I was thrilled with my order of outdoor patio furniture from Arhaus. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. We will work with you to resolve the issue to your satisfaction. We have since been back to order additional items. and it was a wrong size, of course. I need to return the lamp and no customer service rep seems to know how to accomplish this task. No follow through yet again. It's was a big change but being empty nesters we felt it was time. Again, special thank you to Tracy, and thanks to the rest of the staff there. Worst customer service ever, the sales associate lie to you about the delivery schedule. It was a custom piece so it took quite some time to come in (which was expected). I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. If you received a UPS Ship Notification email, you may track your shipment at ups.com. Awesome ordering process! You won't be disappointed. They're awesome! Yes, all pricing is consistent in stores, in the catalog, and online. I would not be purchasing from them again and would not recommend them. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. A 10% restocking fee will be applied. Insane. I never heard back from her. Beautiful store with an impressive selection of unique but current furnishings and accessories. Customer service's response was that since they are natural wood, it is expected they will have natural variations. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Have bought several pieces in the past, but never again. They did finally get our order completed a few months later. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Better yet, these already-marked-down slipcovers were an additional 50% off. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Thank you Tracy. Tracy has been so professional through out the whole experience. Arhaus is a lovely store in Plano/ Frisco Texas area. The pillows are easy to wipe down too. My residence wont be ready for weeks. Additional information about Delivery & Shipping. Once you've made your decision, send back the rug swatches within 14 days for a full refund. I look forward to working with you in the redesign of our living room! The furniture were delivered on time but it took almost two months for the furniture covers got delivered. The sales staff is very helpful and non-judgmental (snobby). The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. How do I request a catalog or sign up for email or remove my name from your mailing list? We are extremely happy with the items we purchased -- top quality and beautiful style. I am so thrilled with the guidance I received from Them. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Like all things you read on the Internet, understand there is no better judge than yourself. Never recommend to anyone. She has a flare and creative abilities which we appreciated. NO. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Go in and take a look, you'll be surprised at the quality, variety and the prices! My sales person, Cheryl Jones was amazing, patient and addressed my every concern. I emphatically recommend that you shop elsewhere. Coffee table arrived after extended wait with large black streaks all over it. When it comes to your own comfort, your own body is the only North Star. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Staff all Wearing masks, and everything is very clean. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I love my new couch and the great customer service that accompanied it. Arhaus Furniture Customer service? She took a look at the rest of the house, consequently I bought more furniture! Delete I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. This chandelier was stunning but I knew it would be a fortune, but I was wrong. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. they should focus and lean more about the customer service. The arm of one custom chair, the wood is split. Resolution went from November to December to you guessed it January. We purchased this table a year. They should offer free delivery over a certain amount spent. If I could give them zero star for customer service and follow up I would do it. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Absolutely stunning store and I love all their merchandise! When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Ugh. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. For the entire four-story shore house. | Read 21-40 Reviews out of 40 I have spent way too much money at Arhaus over the years to be treated so poorly. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. He went above and beyond to make sure my husband and I were satisfied. I love this store! 30 days: Bedding must be returned unused in the original product packaging. Bad experience all the way around. What if I have an issue during or after my delivery? He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. I was not told this at order time. Excited for the sectional and living room pieces! Great experience. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Read trusted and proven furniture store reviews from thousands of real customers. On the day of the delivery Tricia was there!! Additional information about Delivery & Shipping. I wanted the space to have a totally different vibe than my home. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. No issues with ordering, delivery either. Apply today at CareerBuilder! There is no question that their furniture is beautiful and current. We expect to keep finding more of what we love at Arhaus. 2023 ForLocations.com All rights reserved. 68. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. From start of purchase to delivery, I am 100% thrilled with my purchase. Stay clear of this company, and this store. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. I purchased several pieces of furniture from Arhaus. I do wish returns would be a little less costly. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. It's an amazing piece and like no other. Anyone can write a Trustpilot review. It's for sure my favorite furniture store in San Diego! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. I have been going back and forth with them for months and they dodge fixing the issue each and every time. We picked the furniture, then we picked the material. Luckily for us, Alyssa, the store manager, took over our account. Hudson, OH. I love this store! Sign up for promotions, decorating tips and more from our team. Placed an order for a dining room table in January. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Start with a fabric or finish swatch to ensure the perfect choice. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Join the 41 people who've already reviewed Arhaus. My favorite furniture store! For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I walked into Arhaus and really liked the design of their merchandise. It was purchased during a very good sale at the store. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I just agreed to take the wrong color and one brok on delivery. Debra answered all our many questions and offer good advice. What if my items do not fit upon delivery? Simply amazing. They did not question anything that we called. Here are 8 tips for writing great reviews. Now I just call her at Arhaus and tell her what I want. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Unfortunately, we cannot transact Arhaus Gift Cards online at this time. We have purchased gorgeous coffee table after seeing it on floor. We have made several purchases with them to furnish our new home and they have been fantastic to work with. He assured me that the chair he was recommending would work out. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. They sure asked me to pay for the furniture right away. Comenity Reviews. Anyone would miss this. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. As for the actual collections at Arhaus--absolutely stunning, innovative and different. They arrive twice in the wrong color. nancy. So we decided to check out Arhaus at UTC in La Jolla. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Love the furniture but pretty bad customer service. She has a flare and creative abilities which we appreciated. We want you to love your new piece as much as we do. I never received any paperwork from them confirming my purchase. We want you to love your new piece as much as we do. Be ready with your credit card. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. As we walked through the showreom we saw so many things that we loved! He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. We ordered six leather dining room chairs. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with!
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