Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. At the start of each month*, the earn rate tiers, for Westpac . Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Discover the possibilities for yourself and be rewarded for the things you do every day. AirNewZealand lounge passes are not available for purchase. 0800 352 266. To save you waiting, our Oscar the chatbotmay be able to assist. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. You can use a credit card or debit card for this. Sometimes email filters inadvertently put emails into the junk box. What happens if I do not have access to a registered mobile or email address? Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. You can make many changes to your flight details online: All you need is your six character booking reference. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. Check the vaccination and testing requirements for international travel before you book and fly. then. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). What to do if you travel under a different name. Simply click on the "sign in" button on. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Calling from overseas: +64 (0)9 357 3000. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If you want to add a bag to your booking, you can do so here. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. display: flex; Islands. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. The family name used for the original booking. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. display: none; Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Do update your password regularly. You can earn AirpointsDollars in the air and on the ground. text-align: center; Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. AirNewZealand lounge passes are not available for purchase. You can then set up your email preferences so you can start receiving grabaseat emails. *Lending criteria, terms, fees and conditions apply. It's an email scam that's been appearing in inboxes across the. font-size: 0.9375rem; Avisworld.com is a Car Rentals website . SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. It also lets us contact you when required for example if we see odd behaviour on your account. For further information, or to apply now, visit Westpac or call 0800 888 111. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. Here are some suggestions to fix the problem. Air New Zealand Internet Banking. Sign up for grabaseat alerts. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. If you call AirNewZealand, we will need to verify your identity in order to help you. Still got questions? Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Domestic. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. You can register for email alerts, bringing our best deals to your inbox each morning. These changes took effect automatically on 1 February 2023. If you've clicked on a link in a Phishing email or scam message, act quickly. 4. A password manager stores all your passwords securely, so you do not need to remember them. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. It also generates unique and strong passwords for your use. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Terms and Conditions Rewards programme points will be awarded on eligible rentals. Getaway packages. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. What time do greenlight deals go on sale? If you have any questions on a Getaway package in the first instance please email. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. .content.header-bottom .usp-content > div { To change your account details, please see the FAQ below. If you have forgotten your username, click here to request it to be emailed to you. You can also complete a MEDA form, or find out more about flying with a medical condition. Do update your password regularly. If you believe your credit card is compromised, contact your bank immediately. } Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Can I earn AirpointsDollars for a ticket that I have purchased for another person? color: #000; This varies and can be quite random. No. } .mobile-hide { How can I contact you? display: -moz-box; Then you can spend your Airpoints Dollars on flights and OneUp upgrades. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. -ms-box-orient: horizontal; 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. (AirNewZealand reference numbers end in "H".). With four different Airpoints credit cards, there is a card to suit you. Set your contact details, flight preferences and more. What happens to my AirpointsDollars if I move away from Australia? When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. I'm already an Airpoints member - do I need to register again? I've forgotten the password and/or username I made up when I registered online. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. .content.header-bottom { To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. 3. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Elite and Gold members have the exclusive right to gift rewards to nominated people. Sorry, these alerts are only for customers living in New Zealand. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Simply tap the Airpoints logo to get there. You won't need to fill in all your details again. Lucky for you, we have a few ways to get in touch. 2. Visit airnewzealand.co.nz/koru for details. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Inflight Wi-Fi. But please note, you can only do this at the time your book your flight. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Please note: Online Services is not currently available for residents of Continential Europe. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Lending criteria, terms and conditions apply. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. The Airpoints credit cards are issued by Kiwibank Limited . I've lost my Airpoints card, or it's been stolen. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. Pro-tip: sign in to the website first, for the best Oscar experience. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Air NZ Booking Assistance: 0800 737 000. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. The Airpoints credit cards are issued by Kiwibank Limited . More on managing your account Airpoints Dollar tiers and earn rates, as applicable, are subject to change. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. There are many ways to earn AirpointsDollars - to find out more,click here. If you booked the same flight in business . Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Find out what you canspend your AirpointsDollars on. .content.header-bottom .usp-content { Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Image courtesy of airnewzealand.com. You can login to grabaseat and change your email preferences at any time. Prices are per person, child discounts do not apply. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Can I exchange my AirpointsDollars for cash? How do I update my details? If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. Long haul. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. How do Status Points work? It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Airpoints enquiries - New Zealand 0800 247 764. Please contact us: kiaora@airpointsstore.co.nz. Update your password. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. Why should I register? } A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. TTY users phone 133 677 then ask for 1800 132 476. @media only screen and (max-width: 479px) { Tasman. Your account will not be locked instantly, but you may not be able to complete transactions. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. To start, please enter your username. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. The relevant month, will be the statement period set out in your monthly statement. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? See the Elite Airpoints Dollar upgrade chart. font-size: 0.875rem; You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. See the Elite Airpoints Dollar upgrade chart. NOTE: If you are a KSA, . We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Does this mean I will automatically get all other AirNewZealand email notifications? You'll see your Airpoints number and profile name displayed on the top right of your browser window too. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. display: block; If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one.
